Shipping policy

Blue Haven Farms is committed to excellence, and the full satisfaction of our customers. Blue Haven Farms proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. Shipping

We’ve partnered with ShaqExpress to ensure fast and reliable delivery of your orders.

Same-Day Delivery: Orders placed before 5:00 PM will be processed and delivered the same day between 12:00 PM and 6:00 PM.

Next-Day Delivery: Orders placed after 5:00 PM will be processed and delivered the following day.

Delivery Days: Deliveries are made Monday to Fridays. We do not deliver on Saturdays, Sundays or public holidays.

In the event of high order volumes or unexpected delays, your order may take a little longer. If this happens, we will notify you directly via email or phone.

Our goal is to make sure your chicken arrives fresh, safe, and on time.

2. Wrong Address Disclaimer

It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. Underliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. Lost/Stolen Packages

https://bluehavenfarm.myshopify.com/ is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. Return Requests

Because we deal with fresh and frozen food products, we are unable to accept returns once an order has been delivered. This is to ensure the highest standards of food safety and quality for all our customers.

If there is ever an issue with your order (for example, an item is missing, incorrect, or damaged), please contact us within 12 hours of delivery at [hello@bh-farms.org]. We will be happy to resolve the issue promptly, either through a replacement or a refund where appropriate.

Your safety and satisfaction are our top priority.

6. Out Of Stock Item Process

In case of out-of-stock, https://bluehavenfarm.myshopify.com/ Wait for all items to be in stock before dispatching

7. Acceptance

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

8. Contact Information

In the event you have any questions or comments please reach us via the following contacts: Email: hello@bh-farms.org.